New Customer
3T Pro is your dedicated support company!
As a 3T Pro client, you will receive enterprise class service from your own IT Managers who are dedicated to visiting you onsite on a regularly scheduled basis. Not only will he or she take care of any problems, they will provide standard maintenance and strategic planning. As always, you get what you pay for every month. Basically, 3T Pro becomes “your technology solutions department.”Just so we are on the same page please read the following ideals we hold true. If you are in agreement this is the type of service you desire for your company, please submit your application. If you have any questions please give us a call.
Current State of the IT Support Industry
In the IT support business, there are basically three kinds of support companies. (And, we don’t fit into any of the categories below.)
1. We are NOT a “Fix It Solution”
Some companies, “mainly one man shows”, are offering a “fix it” solution – waiting until something breaks. When something goes wrong, they’ll come out to fix it without thinking of offering any preventative maintenance. They are driving all over town putting out fires – always on the go and working on multiple things at once. In other words, they are not accessible to you the customer when you need it most.
2. We are NOT a “One Time Only Consultant”
Instead of being in the business for the long haul, they are more interested in working with you on a project by project basis. They are the one hit wonders of the industry - getting in and out quick with your money in hand. They don’t care about the long term success of your company.
3. We are NOT a “Pre-Paid Insurance”
Similar to the “fix it solution,” IT companies offering “insurance” will only visit you when something breaks. On top of that, they’ll ask you to pre-pay for a block of time upfront. They hold your money and wait for something to go wrong. Once again, they aren’t interested in providing preventative maintenance.