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3T Email Client Setup

Below we have provided detailed instructions on how to configure your email client software. Please review the tabs below and select the mail client you are using. Detailed instructions are provided, should you have any additional questions please contact our support department.

POP Client Setup for Desktop / Laptop Computers

Please select your email client version from the tabs above. Each tab contains detailed configuration options for the selected version of software. Should you require additional assistance please open a support ticket.

Outlook 2007 on POP

Open Outlook 2007
Select the Tools menu
Select Account Settings
Select New… under the E-mail tab
Select Microsoft Exchange, POP3, IMAP, or HTTP
Check the box: Manually configure server settings or additional server types
Select Next
Select Internet E-mail
Select Next
Populate the fields with the following information
Your Name: Type the account name you desire (i.e. john Smith)
E-mail Address: Your full e-mail address
Account Type: POP3
Incoming mail (POP3) server: type mail.3tmail.com
Outgoing mail (POP3) server: type mail.3tmail.com
User Name: Type your complete e-mail address
Password: Type your pre-assigned password
Select More Settings
Select Outgoing Server tab at the top.
Check the box: My outgoing server (SMTP) requires authentication
Select Advanced tab at the top
Check the box: This server requires an encrypted connection (SSL)
Ensure the Incoming server (POP3) changes to 995
Select TLS for Use the following type of encrypted connection
Change Outgoing server (SMTP) to 2525
Ensure Leave a copy of messages on the server is checked
Ensure Remove from server after X days is checked and that Xis no more than 5
Select OK
Select Test Account Settings …
A box should pop up and test the settings
Select Close when test finishes
Select Next
Select Finish

Outlook 2010/2013 on POP

1. Open Outlook
2. Select the File tab
3. Ensure you are on the Info ribbon
4. Select Account Settings, then Account Settings again
5. Select New…
6. Select E-mail Account then Next
7. Select Manually configure server settings or additional server types
8. Select Internet E-mail then Next
9. Populate the fields with the following information
o Your Name: Type the account name you desire (i.e. john Smith)
o E-mail Address: Your full e-mail address
o Account Type: POP3
o Incoming mail (POP3) server type mail.3tmail.com
o Outgoing mail (POP3) server type mail.3tmail.com
o User Name: Type your complete e-mail address
o Password: Type your pre-assigned password
10. Select More Settings
11. Select Outgoing Server tab at the top.
12. Check the box: My outgoing server (SMTP) requires authentication
13. Select Advanced tab at the top
14. Check the box: This server requires an encypted connection (SSL)
15. Ensure the Incoming server (POP3) changes to 995
16. Change Outgoing server (SMTP) to 2525
17. Select TLS for Use the following type of encrypted connection
18. Ensure Leave a copy of messages on the server is checked
19. Ensure Remove from server after X days is checked and X is no more than 5
20. Select OK
21. Select Next
22. A box should pop up and test the settings
23. Select Close when test finishes
24. Select Finish

Mac Entourage on POP

In the menu bar select Tools > Accounts.
Click and hold on the New button in the upper left hand corner. This will display a short list of account types. Select Mail
In the Display name field type your real name (i.e., Bob Smith). Click on the right arrow in the lower right hand corner to proceed.
Ensure the “I already have an e-mail address that I’d like to use” radio button is selected. In the e-mail address field, type your email address.
Click on the right arrow in the lower right hand corner.
In the pull down menu, select POP as your incoming mail server.
Populate the fields with the following information…
Incoming mail server: type mail.3tmail.com.
Outgoing mail (SMTP) server: type mail.3tmail.com.
Click on the right arrow in the lower right hand corner.
Populate the fields with the following information…
Account ID: Enter your full email address in the Account ID field, replacing the “@” with a “%” (e.g., yourname%yourdomain.com).
Password: Type your pre-assigned password.
Click on the right arrow in the lower right hand corner.
Type in a name you’d like to call this profile (e.g., 3TMail).
Click Finish.

POP Client Setup for Mobile Devices

Please select your email client version from the tabs above. Each tab contains detailed configuration options for the selected version of software. Should you require additional assistance please open a support ticket.

iPhone/iPad on POP

  1. Select Settings
  2. Select Mail, Contacts, Calendars
  3. Select Add Account…
  4. Select Other
  5. Select Add Mail Account
  6. Fill in the fields:
    • Name: Type the account name you desire (i.e. john Smith)
    • Address: Your full e-mail address
    • Password: Type your pre-assigned password
    • Description: Enter a description of this email address. The description displays in your email account list on your iPhone
  1. Select Next
  2. Select POP
  3. Fill in the fields:
    • Name, Address and Description should be populated from the previous screen
    • Fill in Incoming Mail Server fields:
      • Host Name: mail.3tmail.com
      • User Name: Type your complete e-mail address
      • Password: Type your pre-assigned password
    • Fill in Outgoing Mail Server fields identical to the Incoming Mail Server fields
  1. Select Save
  2. You should see all fields get check marks
  3. Select the mail account you just created (It will be named with what you filled in in the Description filed in step 6)
  4. Under Outgoing Mail Server select SMTP mail.3tmail.com
  5. Select mail.3tmail.com
  6. Select Server Port 25
  7. Change the port to 2525
  8. Select Done
  9. Select Done again and press the Home button and your mail is now configured

Android on POP

From your Home screen go to your applications menu.
Select Email.
Press your (physical or permanent) menu button.
Select Add account (if you only see an accounts button then select it, press your menu button again and then select Add account).
Populate the fields with the following information…
E-mail Address: Your full e-mail address
Password: Type your pre-assigned password
Select POP3
Make sure the Username field has your full email address (e.g., jdoe@mycompany.com)
Make sure the POP3 server field has mail.3tmail.com
Set the Security type field to SSL (Accept all certificates)
Make sure the Port field has 995
Select Next
Make sure the SMTP Server field has mail.3tmail.com
Set the Security Type field to TLS (Accept all certificates)
Ensure that the box Require sign in is checked
Select Next
Select your desired account options
Select Next
Enter your desired account name and the name you would like displayed on outgoing messages
Select Done
Open your newly created POP account in your email application
Press your (physical or permanent) menu button and select Account settings
Select Outgoing settings
In the Port field enter 2525
Select Next
Exit Account settings

Hosted Exchange System

Please select your email client version from the tabs above. Each tab contains detailed configuration options for the selected version of software. Should you require additional assistance please open a support ticket.

iPhone / iPad on 3T Hosted Exchange

1. Open the Settings application.
2. Touch Mail, Contacts, Calendars
3. Touch Add Account…
4. Touch Microsoft Exchange. Note that versions of iOS prior to 4.0 do not allow multiple ActiveSync accounts. If you are using such a device and already have setup an ActiveSync account, you will not be able to connect to ActiveSync on 3T Hosted Exchange unless you first delete your existing ActiveSync account.
6. Enter your email address in the Email field.
7. Enter your domain in the Domain field
8. Enter your username
9. Enter the password for your hosted Exchange email account in the Password field.
10. Touch the Next button at the top right of the screen.
a. If the Unable to Verify Certificate message appears, touch the Cancel button.
b. If a new Server field appears, enter into it the address of your hosted Exchange server, and touch the Next button at the top right of the screen.
11. Touch the Save button at the top right of the screen.

Outlook for Windows Computers on 3T Hosted Exchange

Set up an Exchange connection to your email in Outlook 2010 or Outlook 2013

1. Open Outlook 2010 or Outlook 2013. If the Microsoft Outlook Startup wizard appears, on the first page of the wizard, click Next. Then, on the E-mail Accounts page, click Next to set up an email account. If the Microsoft Outlook Startup wizard does not appear, on the Outlook toolbar, click the File tab. Then, just above the Account Settings button, click Add Account.

2. On the Auto Account Setup page, Outlook may automatically fill in the Your Name and E-mail Address settings based on how you are logged on to your computer. If the settings are filled in and they are correct, click Next to have Outlook finish setting up your account. If the settings on the Auto Account Setup page are not filled in or are not correct, do the following:

3. If the settings on the Auto Account Setup page are not filled in, type the correct settings based on the information that was provided to you by the person who manages your email account. If the name in the “Your Name” box is not correct, you may need to reset the options on the Auto Account Setup page before you can edit your name. To reset the options, click the option button next to Manually configure server settings or additional server types, and then click the option button next to E-Mail Account.

4. After you click Next on the Auto Account Setup page, Outlook will search online to find your email server settings. You will be prompted to enter your user name and password during this search. Make sure that you enter your full email address (for example, tony@example.com) as your user name. If Outlook is able to set up your account, you will see the following text: “Congratulations! Your email account is successfully configured and ready to use.” Click Finish.

Windows Phone 7 on 3T Hosted Exchange

1.1 Add a New Account

1. Open the Settings application.
2. Touch Email and Accounts.
3. Touch Add an Account.
4. Touch Outlook.
5. Proceed to the next section to configure your 3T Hosted Exchange account.

1.2 Configure an ActiveSync Account

1. Enter your email address and the password for your 3T Hosted Exchange email account.
2. Touch Sign In button.
3. If the Advanced Setup button appears, touch it, and:
a. Enter your email address in the Email address field.
b. Enter the password for your 3T Hosted Exchange email account in the Password field.
c. Enter your 3T Hosted Exchange email account login name in the User name field.
d. Enter your domain in the Domain field.
e. Enter the address of your 3T Hosted Exchange server in the Server field.
f. Touch the Sign In button.
4. Touch the OK button.

1.3 If you already have email accounts set up in your Windows phone

1. Open your email application on your phone.
2. Touch the ellipses (“…”) in the bottom right hand corner of the screen.
3. Touch “link inboxes”.
4. Touch your new email account and then touch the back arrow on the bottom left hand corner of your phone. 5. Touch the circling arrows icon to sync your email.

Mac Outlook 2011 on 3T Hosted Exchange

1. Open Outlook, Select Tools > Accounts
2. Select the small “+” sign in the bottom left hand corner of the “Accounts” window and select “E-mail”
3. Enter your full 3T Hosted Exchange email address and then your password.
4. Make sure “IMAP” is selected in the “Type” field.
5. Fill out the username and incoming server fields with the information already provided to you.
6. Click the “Override default port” and the “Use SSL to connect (recommended)” checkboxes under the “Incoming server” field.
7. Change the number next to the “Incoming server” field to “993”.
8. Click the same two boxes under the “Outgoing server field” and change the number to the right of the field to “465”.
9. Click “Add Account”.
10.Contact the 3T Pro help desk at (972) 509-0585 Ext. 1 at this point for further assistance and training on configuration, migration to, and use of your new hosted Exchange account.

On Premises Exchange / Customer-owned Exchange System

Please select your email client version from the tabs above. Each tab contains detailed configuration options for the selected version of software. Should you require additional assistance please open a support ticket.

Outlook on Windows Computers — On Premises (Internal) Exchange

Set up an Exchange connection to your email in Outlook 2010 or Outlook 2013

1. Open Outlook 2010 or Outlook 2013. If the Microsoft Outlook Startup wizard appears, on the first page of the wizard, click Next. Then, on the E-mail Accounts page, click Next to set up an email account. If the Microsoft Outlook Startup wizard does not appear, on the Outlook toolbar, click the File tab. Then, just above the Account Settings button, click Add Account.

2. On the Auto Account Setup page, Outlook may automatically fill in the Your Name and E-mail Address settings based on how you are logged on to your computer. If the settings are filled in and they are correct, click Next to have Outlook finish setting up your account. If the settings on the Auto Account Setup page are not filled in or are not correct, do the following:

3. If the settings on the Auto Account Setup page are not filled in, type the correct settings based on the information that was provided to you by the person who manages your email account. If the name in the “Your Name” box is not correct, you may need to reset the options on the Auto Account Setup page before you can edit your name. To reset the options, click the option button next to Manually configure server settings or additional server types, and then click the option button next to E-Mail Account.

4. After you click Next on the Auto Account Setup page, Outlook will search online to find your email server settings. You will be prompted to enter your user name and password during this search. Make sure that you enter your full email address (for example, tony@example.com) as your user name. If Outlook is able to set up your account, you will see the following text: “Congratulations! Your email account is successfully configured and ready to use.” Click Finish.

iPhone / iPad — On Premises (Internal) Exchange

1. Open the Settings application.

2. Touch Mail, Contacts, Calendars

3. Touch Add Account…

4. Touch Microsoft Exchange. Note that versions of iOS prior to 4.0 do not allow multiple ActiveSync accounts. If you are using such a device and already have setup an ActiveSync account, you will not be able to connect to ActiveSync on 3T Hosted Exchange unless you first delete your existing ActiveSync account.

6. Enter your email address in the Email field.

7. Enter your domain in the Domain field

8. Enter your username

9. Enter the password for your hosted Exchange email account in the Password field.

10. Touch the Next button at the top right of the screen.

a. If the Unable to Verify Certificate message appears, touch the Cancel button.

b. If a new Server field appears, enter into it the address of your hosted Exchange server, and touch the Next button at the top right of the screen.

11. Touch the Save button at the top right of the screen.

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