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3T Pro IT Services

We offer two different pricing models at 3T Pro. Some businesses prefer to only call for technical support when the need arises so they adopt the break-fix model. Other customers prefer to have a fixed monthly cost for services so they adopt the managed services model. At 3T Pro we offer both and have outlined these options clearly below so you can consider whats best for your business.

Break-Fix Support Overview

Break-Fix Support – M-F 8:30 > 5:30 pm.

♦ Basic support is always FREE (simple Q & A)
♦ Helpdesk support during business hours
♦ Onsite support during business hours
♦ 4 Hour or less response time to requests
♦ 15-minute billing increments
♦ Travel allowance: $ 15.00
♦ Billing rate: $ 125 /h

Phone | Remote | Email

Your only billed once we deliver a detailed problem resolution !
♦ Basic support is always >FREE (simple Q & A)
♦ 15-minute billing increments

Desktop or Server Support

It’s simple one rate for all your computer support needs
♦ $125.00 during normal business hours
♦ 15-minute billing increments

Server Migrations & Projects

♦ $160.00 per hour | 24/7
♦ 15-minute billing increments
♦ After hours emergency response 1 hr.

Travel Allowance

♦ $15.00- Dallas County

Managed Services Overview

Platinum Support Overview – 24/7 Support

♦ 24 hour phone support for all Network / PC issues
♦ Customer portal for ticket tracking
♦ Standard response time 2 hour or less
♦ Emergency response afterhours 1 hour or less
♦ Desktop support for all office / remote users
♦ Monthly systems overview report
♦ Onsite visits scheduled as necessary

Managed Desktops $ 80 /ea

♦ Desktop resource monitoring
♦ Asset tracking systems
♦ Warranty status reporting
♦ Remote access controls
♦ OS and application patching
♦ IT process automation

Desktop Anti-virus & Monitoring $ 3.50 /ea

♦ Mac and PC protection
♦ Desktop health monitoring
♦ Asset tracking details
♦ Quick support helpdesk access
♦ Advanced heuristics scanning
♦ USB scanning / protection
♦ Self-healing shield

Managed Onsite Server $ 195 /ea

♦ Hardware: Oversee manufacturer warranty parts replacement
♦ Software: Microsoft OS Updates performed monthly / as required
♦ Security: Add, move and change user requests
♦ Network: Monitor ISP issues and escalate until resolution

Managed Cloud Server $125 /each

♦ Cloud account management and control
♦ Software: Microsoft OS Updates performed monthly / as required
♦ Security: Add, move and change user requests
♦ Network: Monitor issues and escalate until resolution

Managed Firewall / Customer Owned $ 130 /ea

♦ Monitor hardware level events
♦ Perform firewall firmware review / updates
♦ Provide procurement options if replacemetn is needed
♦ Manage all setup, changes, rules, routing and adjustments


We offer multiple payment options for our clients as well as net 15 days invoicing for established customers.

Credit Cards

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