Have a question? Maybe we’ve had it asked of us before. Here are some sample questions (and answers) that might help you along the way.
How do I get started with 3T Pro?
Start with an email or phone call. A face-to-face meeting is always best, but, if you can or are so inclined, provide us a description of your current systems and your long-term business goals, either over the phone or in an email. We want to get to know you as well as your issues, so that we can provide the best, long-term solution.
Once I hire you, what are the next steps?
What are your typical fees?
Can I just hire you as an hourly consultant?
If I already have an IT partner, how does that work?
Who in my organization should be your contact?
Who in your company will be our contact?
What’s the best way to reach you (phone, email, text)?
Do we need to execute a non-disclosure agreement (NDA)?
What is cloud computing?
We offer CloudConnect, a comprehensive cloud infrastructure and desktop-as-a-service program.
Isn’t that off-site backup?
What are managed services?
What do you mean by “business continuity?”
Do you host websites?
- Monthly service and storage plans
- 24/7 support either live or via web or email
- Domain or transfer help
- Industry standard firewalls
- 99% network uptime
- A variety of programming and scripting features
What is a hosted exchange?
What kind of certifications do you hold?
- Microsoft Certified
- Systems Engineer
- Systems Administrator
- Systems Administrator, Networking
- Hewlett Packard (HP)
What do you mean by vendor management?
Do you sell computers?
- Desktop units
WHAT CUSTOMERS ARE SAYING
“If you have ANY type of IT issue you need resolved, these are the guys to do it.”
— Heath G.
“I knew they could do it. It’s how strategic partnerships operate.”
— Larry L, CFO
Architectural design firm – Arlington, TX
“When it comes to our IT services and equipment, I can’t be wasting time on it being down or compromised. I need someone to make things painless for me.”
— Sandra G., Legal professional
“When it came to equipping and supporting my sales team, I didn’t need just an IT company. I needed a business partner who would be looking out for me.”
— Suzanne C, Owner
food brokerage company – Dallas, TX
“3T Pro is a true partner. We had a serious crisis and they didn’t blink. They had us back up and running immediately. We could not be more impressed — or more grateful.”
- Richard S., Partner
Acoustical Design firm - Dallas, TX
“They never make me feel inferior like other IT ‘support’ I’ve dealt with. Whenever I call, even with something minor, they always take time to understand my issue and find the best solution. They’re fantastic.”
— Chris H., Creative Director
Graphic Design firm - Dallas, TX
“With the help of a specialist on the other end of the line, I was able to recover my drive and start to populate a new machine. Phil (the phone tech) was able to walk me through most of my issues.”
— Paul M, Marketing Consultant
“We have been with 3T for over 10 years. I can’t say enough good about these guys. Our service is seemless. The spam control is great. Their support when I don’t understand how to operate a piece of our service is readily available. I unhesitantly recommend them.”
— Glenn C.
We know Business IT.
3T Pro provides IT Services in Dallas including Managed IT Services to a wide variety of small- and medium-sized businesses across Dallas, Plano, Richardson, Allen and beyond. We offer managed IT Services, Cloud Services, Project Management, Business Continuity, and much more. Our mission is to keep your technology humming so you can keep your business growing.
Would you like to learn how IT support by 3T Pro can help streamline and grow your Dallas business? Schedule a Free Consultation »