3T Pro services :
We offer the following professional services :

24×7 Network – Hardware monitoring:
How important is your peace of mind? What happens if your servers go down? We provide assurance to hundreds of customers by monitoring their servers. Our dashboard system monitors server storage space, power supply and many other indicators that help us anticipate any issues, Based on your direction we can alert you of potential failures and offer preventative solutions.

24×7 High availability onsite support:
When the need arises, contact us and we can send a professionally trained field engineer to assess the situation. They will provide you with a prompt solution on the spot or initiate a proposal to resolve your issues in a streamlined manner. Our engineers are in constant contact with 3TPRO staff to provide rapid responses to keep your systems on the go.

24X7 remote help desk:
In many instances one of our remote system engineers can solve issues via remote technology. Our technical staff can check your system and make corrections to minimize downtime. This service can be very cost effective and quick. Our on staff systems engineers assist many of our customers daily with quick questions. Quick answers to simple system questions are provided free of charge.

CIO level planning and development:
In order to maximize your business’s potential you should involve our CIO level experts with future planning. It’s best to have a cohesive and well thought out plan to align your business efforts and systems for years to come. Technology changes rapidly. Our CIO level team offers an invaluable service to small and medium sized businesses. This level of forecasting and planning is normally only available to large companies with costly IT departments. Our expertise will help you leverage technology to maximize your profits for years to come while avoiding costly IT decisions that you may regret.

Proactive IT support and maintenance:
Many system outages can be prevented or detected early by having on site maintenance at set intervals. These visits also work well for servicing any IT issues that arise between intervals. A consistent visit from your 3T Pro on site engineer keeps your office running efficiently and in a cost effective manner. Your 3TPro field engineer arrives at a set time to check your systems and address any on the spot needs.

Customer service and scheduling coordinator:
3TPro will provide you with accurate updates regarding hardware orders, tracking and scheduling. You will have access to speak to a 3TPro representative when needed. We work with your schedule to keep your systems working to minimize down time. We offer after hours and weekend support when needed. 3TPro is staffed to take care of you when you need us the most.

Purchasing and procurement team:
Ever purchase IT equipment from a retailer and then have to go back because you did not get the right stuff? The software was not configured correctly. The pack you purchased did not include proper cabling. You spent hours on a 1 – 800 help line….
Our 3TPRO staff works daily with vendors to stay informed of up to the minute changes in technology. When you need hardware 3TPro is ready to make system recommendations that are configured and ready for seamless installation. By using 3TPro you are not at the mercy of a retailer’s clerk who may not sell you the right equipment with the right stuff on the first go round.
When ordering hardware 3TPro will order the right equipment and will schedule delivery, installation, and start up. We can also arrange to responsibly remove data and recycle decadent hardware. Recommendations will be made to satisfy your budget and scheduling will be coordinated to get your new system in place as promptly as possible. Oh and you are welcome to shop our pricing. You will be even more satisfied to know that we offer competitive pricing from well known vendors like Dell. Microsoft and Cisco .
Remember you do not have to make multiple trips for your system. Just make the call to 3T PRO to get your system up and running.

Enterprise e – mail and spam filtering:
In order to be responsible with your system we offer sophisticated e mail and spam filtering protection. Not only does this protect your system from virtual intrusion but it also meets your company needs to govern and protect the virtual activities of those who access your system.

Offsite secure &encrypted data back up:
In the event of a system failure we offer offsite data back up. Your data will be backed up at regular intervals and monitored by our 24 X 7 state of the art system. Alerts are sent around the clock of a potential failure. All of your data is encrypted and password protected which assures you of a safe environment giving you peace of mind that you have a back up plan with 3TPro.

Scheduling a service call:
For prompt service contact us via:
• sales ‘at’ 3tpro.com
•  972-509-0585
To arrange a free on site assessment of your current system call us to arrange an appointment.
We will be pleased to assess your system needs and submit a written proposal with no obligation.
At 3TPro we look forward to serving you. Contact us today.