24/7 Help Desk Support

All of our dedicated help desk engineers are ready to assist with any issues you might have. We can assist with both hardware and software needs. 3T Pro offers our clients 24/7 help desk support by certified engineers. That’s right; our expertise is available around the clock, even on weekends and holidays. No one knows when unforeseen events may occur such as power outages or other disasters. Day to day we are well versed in most technologies so your fix is just moments away.

With our state of the art remote tools, our team of technicians can remote in to your system to have you up and running in just minutes. When calling our help desk, basic question and answer solutions are free. In the event you need detailed resolution, we bill in 15 minute increments to be respectful of your IT budget. We do not charge retainers or monthly minimums so contact 3T Pro to sign up right away. We earn your repeat business each time you need service.

Once you have completed the onsite assessment and review, our help desk will be knowledgeable about your system when you call in. 3T Pro will be ready to offer effective solutions based on your network and the applications needed to run your business. Clients can contact the 3T Pro help desk and a technician will answer on the spot or within a few seconds. After understanding your situation the technician may ask a few follow up questions and then determine the proper course for resolution. The technician will guide you through with easy to follow instructions and stay with you until the issue is resolved to your satisfaction and answer any questions along the way.

If needed, an onsite technician may be dispatched to your office since not every issue can be resolved remotely. Our certified and highly experienced technicians will arrive at your office already informed of the situation. 3T Pro technicians are equipped with the appropriate tools and materials needed to complete the repair. Our staff will arrange for a convenient appointment to get your issue resolved to your satisfaction. Whether on the phone or onsite, 3T Pro will take care of your system needs to keep your business systems running and profitable.

Give us a call today and see the difference 3T Pro offers over other IT companies. The difference in service will amaze you. The cost savings will delight you.