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Remote Support

Client Support Services

3T Pro provides technical support 24 hours a day 7 days a week to our customers. By utilizing state of the art tools we are able to deliver support quickly and efficiently. Below we have outlined a few methods used to provide technical support. Should you have any questions please contact our offices.

Local : 972-509-0585  Toll Free: 866-286-2918

On-Site Technical Support

As you can imagine on-site technical support is sometimes required to resolve customer issues. We have dedicated engineers standing by to provide onsite support when the need arises.

Helpdesk Technical Support

When you call our helpdesk they will do everything possible to assist you over the phone. By using our state of the art tools we can fix many issues remotely allowing you to get back to work quickly.

Support Ticket System

E-mail tech support is provided by using our support ticketing system. Items submitted will be addressed by our in-house technicians and responses will be sent by e-mail when possible.

Remote Control Technical Support

After speaking with a technician you may be asked to establish a remote session. This tool allows our technicians to manage your machine as you watch. This tool can be very helpful in resolving basic issues.

After Hours Technical Support

We offer after hours support to all clients. By calling our main number (972) 509-0585 or Toll Free (866) 286-2918 our engineers will alerted to your situation and will contact you to offer support.

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