Client Support Options

Technical support is provided to our clients via several different methods. Below we have outlined each option for your review. Should you have any questions please give us a call.

As you can imagine on-site technical support is sometimes required to resolve customer issues. If you feel you need hands on support please select the menu option “Schedule Visit” under the Support Menu. This will provide us the necessary information to get a technician scheduled for your location.

You are always welcome to call our office for verbal technical support. Our agents will do everything possible to assist you over the phone. Our main number is: (972) 509-0585 or Toll Free (866) 286-2918.

E-mail tech support is provided by using our “support ticket” system under the Support Menu. Items submitted here will be addressed by our in-house technicians and responses will be sent by e-mail.

After speaking with a technician you may be asked to establish a remote session. This tool allows our technicians to manage your machine as you watch. This tool can be very helpful in resolving basic issues.

We offer after hours support for all clients. Two methods are available. Call our main number (972) 509-0585 or Toll Free (866) 286-2918 and select the after hours emergency option or visit our support ticket system and submit your details.