Are you looking for the best managed IT services in Dallas, TX? It can be hard to decide which service provider is best—or if you really need that service provider over an in-house IT team. Let’s take a look at the top features a managed services provider can offer so you’ll know how to identify the best option for your needs.
24 hour support, 7 days a week
The key things you want to look for in a managed services provider are the features you can’t get from having an in-house team, and the biggest thing is having a support team that is available to help you with any problem that might come up 24 hours a day, 7 days a week. The most important thing to look for, though, is that your support is local. If your business is in Dallas, having a managed services provider that is operating out of California without any local Dallas sites isn’t going to be very helpful. You need support who can be onsite quickly if they have to resolve something critical.
Certifications, compliance and regulatory standards
You want your managed services provider to meet compliance and regulatory standards for your area. These might not always be the same across States or regions, so you want a provider who is local enough to meet the requirements you have to meet. However, you also want a managed services provider that has certifications in the services you are getting from them. Are they certified to sell you Azure? How about in cloud computing? Knowing they have the training and certifications means they will be able to outfit you with the correct products, and they will be able to keep those running correctly for you.
Boost that bottom line
Managed services shouldn’t actually be more expensive than bringing in an in-house team, so make sure you are getting a team of expert support and the server storage or licensing you need to improve your operational efficiencies and help out your ROI.
Customer experience
The number one thing you want to look for is customer experience. Does your managed services provider communicate well with you, do they understand your business goals and challenges? Do they seem like they are willing to go above and beyond to help you when you are in a bind? Will they step in to alert you about the problems you aren’t even aware of yourself so they can employer you to prevent issues before they happen?
Innovation partnership opportunities with managed IT services in Dallas, TX
The one thing that has changed recently is that a lot of companies are looking for a managed services provider that can work with them as an innovation partner, helping them set the stage for future success by being able to consult and recommend innovative products and technologies that will help them accelerate their transformation. In fact, according to Forbes, “71% of executives say their organizations are pushing service providers to innovate rather than merely improve back-office functions.”
These are the top qualities you should be looking for in managed IT services in Dallas, TX. Ready to start digging deeper? Click here to learn more.